Hanen Khanchel1* and Karim Ben Kahla2
1Institute of Higher Commercial Studies of Carthage, Tunisia
2High Business School, Campus of Manouba, Tunisia
In this paper, we have chosen to study in particular situations of tension and crisis in Tunisian companies, not only because they seem relevant to the object of study, but also because they offer possibilities to reorganize workspace. Situations of pressure and situations of crisis push each other to explain their systems of representation. From then on, the image that the client perceives and the turnkeys clearly appear, and vice versa. Of course, we must be wary of the effects of context that push each other into excessive language that caricature their positions. But such situations force the turn keepers to be themselves, to forget the prescriptive speech of their hierarchy, to act in the emergency with the means of the edge. It is thus a privileged moment of analysis of the gaps between the speeches of the actors and their practices. Finally, the pressurization creates a tension that catches all the attention of the teller, who forgets much more quickly the presence, always disturbing the observer.
Khanchel H, Ben Kahla K. Reorganization of the Workspace in Tunisian Companies. Ann Clin Case Rep. 2019; 4: 1578.